Our caregivers
The person who walks through the door is the whole service
Everything else — the plan, the scheduling, the office — exists to get the right person to the right door at the right time.
Hiring
What we screen for
Qualifications tell you what somebody has studied. They do not tell you whether they will notice that a client has not touched lunch, or stay calm when a man with dementia does not recognise his own kitchen. We interview for the second thing and train for the first.
Background screening
Every worker completes a Vulnerable Sector Check before their first shift — the enhanced police screening Ontario requires for anyone working with vulnerable adults. Ask us when a particular worker was last screened and how often we repeat it, and we will tell you.
Health clearance
Health clearance is confirmed before a worker attends a client. Ask us what we require and we will talk you through it.
Insurance
Families ask about insurance more than any other credential, and rightly so. Call us and we will tell you exactly what cover we hold.
Training
What every worker is prepared for before a first shift
Safe transfers and falls
How to move somebody from bed to chair without injuring either party, how to reduce fall risk in a cluttered home, and what to do in the first sixty seconds after a fall.
Dementia behaviour
Redirecting rather than correcting. Managing sundowning. Understanding that repeated questions are anxiety, not forgetfulness, and responding to the anxiety.
Dignity in personal care
Bathing and toileting handled so that an adult is not made to feel like a patient. This is a skill, it is teachable, and it is what families most often thank us for.
Recognising deterioration
What changes matter, what to report the same day, and what constitutes an emergency. Workers are told explicitly that raising a concern is never an overreaction.
Cultural and language matching
The GTA speaks more than 180 languages. Where we can match a worker to a client’s first language, acceptance is faster and care is better. We recruit with that in mind.
Knowing the boundary
No worker administers medication, dresses wounds or performs clinical tasks. Being clear about the limit protects the client and the worker equally.
Request a call back
Tell us a little about your situation and we will get back to you within two business days.
Want to meet the worker first?
You will. We introduce before care starts, and if the match is wrong we change it.